As many of you are aware, Debbie and I were aboard the Royal
Princess cruise boat when it caught fire just off the coast of Port Said,
Egypt. While it was happening, I
twittered what we saw and experienced…many of you have asked me to elaborate a
little more on the story, and so I will.
I will apologize in advance for this post…it will be a bit long. I will try to do two things:
1. Be relatively brief. Relatively is the key word. As an observer and analyzer of human nature, it is my habit to wax painfully long at times. I will attempt to stick to the details. I’d love to get behind the scenes a bit, but we’ll save that, perhaps, for a chapter or two in a book I’m currently writing. I’ve highlighted sections in this post, so, for example, if all you are interested in is the fire, you can easily jump to that section.
2. Avoid spiritualization. Again, as a nature of what I do, I like to take spiritual lessons from everyday situations…and, trust me, we observed several of them. I’ll save that for a sermon I’m sure I’ll preach sometime this summer. If you don’t attend Seacoast and so desire, you can probably catch that bit of profound pontificating in a podcast at Seacoast.org.
So, let’s jump in…
Background
About a year ago, the church gave us a 12 day cruise in appreciation for 20 years of service. We were humbled and excited at the same time. This cruise represented the dream of a lifetime for us. We would be flying to Rome, then boarding a ship that would make stops at various points in the Mediterranean, including several in the Holy Land. Having never been to that area, it had great appeal to us. We would be porting in Italy, Egypt, and Israel…as well as tracing some of Paul and John’s journeys to Ephesus in Turkey, Isle of Patmos in Greece, and finally ending in Athens before a flight home.
We haven’t traveled much together. In fact, we’ve only been overseas one other time together in our 30+ years of marriage…a teaching trip that Debbie agreed to accompany me on in Germany a few years ago. She is reluctant to fly and has been very involved with the raising of our children as well as working at the church. So, when this opportunity came, we were like kids on the night before Christmas. It couldn’t come soon enough.
Rome
The travel agent arranged for us to fly to Rome and spend a
few days exploring the city before we embarked on the cruise. Lots of cool stuff to see in Rome: the Forum, the Coliseum, the Vatican
(honestly, mixed emotions on my part with that one…maybe another post). And,
one of my favorite things to do, eat.
They definitely know how to do that in Rome. We were a quick study…after a few rounds with the fork, I
think we did fine! We also walked
more in 3 days than I have in the last year…a great time.
On Saturday, June 12th, we boarded a bus and headed for the coast to embark on the adventure. The first day was a time of discovery as we roamed the ship and keep saying to each other that we couldn’t believe we were actually doing this. At dinner we were introduced to four couples that we would share evening meals with. I’d love to unpack that, but I’ve promised to be brief. I’ll just say that we had a great bonding experience, not unlike a small group, that became especially intense later because of what we experienced together.
Sorrento
The first stop after “cruising” through the night was in Sorrento. It’s a beautiful city, perched on the
edge of a cliff over looking the Mediterranean Sea in southern Italy. Debbie and I did a little shopping then
boarded a non air-conditioned, graffiti covered train toward the ruins of
Pompeii. We could have taken an
official “excursion”, but we didn’t for two reasons:
1. I’m basically cheap. We arrived at the ruins, hired an English speaking (kind of) guide and paid entry fees for less than half of what those who took the cruise sponsored trip paid. Did I mention I am cheap (and kind of proud of it)?
2. We love an adventure. I maintain that you never really see behind the curtain of a place until you take public transportation. I love riding the subway in New York City and the “El” train in Chicago. Down and dirty and real. You see things you would never see from the safety of the highway.
It was a great day, followed by tales of adventure with our small group at dinner.
At Sea
The next two days were at sea as we headed for Egypt. That was a whole nother level of
relaxation. Sleep in, leisurely
breakfast on the deck, ½ hour workout in a great gym, a couple of hours
alternating between a salt water hot tub (no kids allowed!) and laying on a
deck chair in the sun. Afternoon
writing in a beautifully decorated library, a quick shower, then dinner with
our group. I could get used to
this. In fact, I think I could do
it professionally.
At night, before we went to sleep, we would talk about how blessed we felt, and how we hoped this wasn’t a dream. We were enjoying our days, but really looking forward to the meat of the trip for us, the Holy Land.
Alexandria
On the fourth morning we found ourselves ported at the
Egyptian city of Alexandria, founded by the Greek conqueror, Alexander the
Great, and later evangelized (according to tradition) by St. Mark, the writer
of the Gospel. Alexandria was one
of the strong centers of Christianity in the early years of the church. It is now a sprawling port city, mostly
Islamic with a scattering of Coptic Christian churches.
We boarded buses for a 3 ½ hour trip through the desert toward Cairo to see the Pyramids, the Sphinx, and the Egyptian museum. Lots of interesting stuff. Amazing ingenuity in building the things they built 4500 years ago. The King Tut exhibit was very cool. Dude had some bling, now!
After lunch in a nice hotel and a trip to the museum, we boarded buses for the ride back. About 20 million people live in Cairo, and most of them seemed to be on our road. I can now see why Jesus family only spent a short time there.
Many of us agreed that we were glad we went once, but probably wouldn’t want to go again anytime soon. We didn’t realize that we would reluctantly be back in less than 72 hours, most of us on our way home from the aborted cruise.
Port Said
That night we cruised down the coast a bit to Port Said,
Egypt, a dusty shipping port at the mouth of the Suez Canal. Not much to do in Port Said if you are
a tourist. The main reason for the
stop was to pick up a few passengers who had paid extra for an overnight
excursion in Egypt. We stayed on
the ship, repeated our routine from the two days at sea and watched a TV show 2
or 3 times on what we could expect at our stop in Jerusalem the next day. To say we were pumped is an
understatement.
We showered, watched the ship pull away from the port, and started to head out the door to meet our group for the 8:15pm dinner that never happened.
The Fire
A few minutes before we left our cabin, we heard the
captain, over the loudspeaker, summon the “assessment team” to a planning
station. We didn’t think anything
of it, other than maybe they had a team to assess the plan for tomorrows
excursions in Jerusalem (that’s all we were thinking about, so we figured they
were consumed too).
Just before we opened our door, we heard another announcement, asking certain other personnel to join the “assessment team” immediately, followed by the sound of people running through the hallway. Debbie opened our cabin door and heard a child screaming for her parents. I walked out into the hallway in time to see some ship personnel moving quickly toward the stairway halfway down the hall. I asked the people entering the cabin next door what was going on? They said they had been told by dining room servers to go to their cabin immediately and wait for further instruction. Soon after that, we all got an announcement over the loud speakers saying the same thing. I then heard someone say they thought there might be a fire.
We went immediately back into our cabin and I went out onto the private balcony to see if I could see anything. We were on the 7th floor and I saw smoke pouring out of one of the upper decks toward the front of the boat. Later I found that there was a fire in the engine room on the 1st floor and the smoke was going up through a stack to the top. It looked as though there was a red glow from possible flames, but my angle was such that I couldn’t be certain of that.
The next thing we heard was a loud series of blasts from the alarm horn, followed by the Captain asking everyone to grab their life jackets, warm clothes, a hat, and any necessary medications, and head to the 5th floor muster station. We had had a drill in the same location before the cruise began, but this seemed a bit more urgent. I grabbed my camera and went back onto the balcony to get a few shots before leaving the room. They were starting to lower the lifeboats. Not a good sign.
The Muster Station
By the time we got to the muster station (actually the show
lounge), all of the seats were taken, so Debbie and I stood with a few others,
leaning on the bar in the back of the room. One of the crew was on the stage, barking out orders through
a megaphone and trying desperately to keep order. There was an obviously concerned group of people in the room
and occasionally children were crying, not knowing what was happening. I could tell by the look on the crew’s
faces that this was serious.
Shortly after we arrived we lost power, the room went completely dark, and then the emergency lighting came on. About three hours into the ordeal the emergency lights went out, leaving it completely dark, until some crew members shined flashlights on the ceiling to give some light.
Every 20 minutes or so the Captain would come on the loudspeaker to give an update as to what was happening. There had been a fire in the engine room, they were working hard to put it out, stay calm, etc. Between announcements, the man on the bull horn, speaking with a decidedly British accent, would implore passengers to be “completely silent, no talking”. There was an eerie silence, interspersed by whispers, then this voice coming thru the bull horn scolding us again. Honestly, it felt a little like I was back in elementary school and the teacher was monitoring naptime. He had his job to do, and I certainly wouldn’t have wanted to be him at that moment, but it got on your nerves after 4 hours of the same back and forth.
While the crew did their best to keep us comfortable, you could tell they were a little unsettled as well. Some passengers were higher maintenance than others, if you know what I mean. At one point someone had a medical emergency and had to be carried out on a stretcher. The air conditioning stopped working when we lost power. It was hot and stuffy. People were shedding the “warm clothing” they had been instructed to bring. Half the boat had not eaten dinner yet. It was definitely tense at times. The crew managed to throw together a few sandwiches and some bottled water and passed them through the crowd. That seemed to calm unruly spirits for a while.
About 3 ½ hours into the adventure, the voice behind the bull horn decided to line the “smokers” up and take them 20 at a time out on the deck for a quick cigarette. I thought seriously about bumming a smoke from someone and getting into line…anything for some fresh air. Shortly after that, some in the nicotine free crowd were grumbling that “you had to be a smoker to catch a break around here”, so a plan was devised to take everyone out, in single groups of 20 for about 10 minutes each. With about 500 passengers in the room, I quickly did the math in my head, and decided I’d be better off to stay seated on the floor and hopefully catch a breeze from those walking by to get into line. (By that time Debbie and I were leaning against the bar, sitting on the floor on our life jackets for a little added cushioning.)
Fortunately the Captain came back on the speaker about 20 minutes later, announcing that they were gaining on the fire, and that they were going to allow us to move to the 9th and 10th floor, which were open decks around the pool, so we could get some fresh air. Since it was now after midnight, most passengers made makeshift beds out of the deckchairs, benches and patches of floor.
I began to get a faint signal on my phone from Port Said, located about 7 miles away at that point. The signal would come and go, but I had just enough to begin to text our kids, and let them know what was happening. I also decided to use Twitter so I wouldn’t have to send out so many individual texts to friends and family. Little did I know that that decision would gain me hundreds of new twitter friends, including quite an assortment of cruise industry lawyers J. The twitters were retweeted and became the source of information for not just my family, but families of others on the boat. Cruise industry blogs started following the tweets and posting the information on their sites. Not as earth shattering a use of social media as what is going on in Iran, but effective at getting the story out, none the less.
As you can imagine, we were quickly approaching a sanitation nightmare. The toilets operate on electricity on a cruise boat, so there was no such thing as flushing when the power is off. With just a few public toilets on the floors we were confined too…this was not going to be pretty. Toilets were already starting to over flow. Fortunately the Captain announced that we could go to our cabins at about 2am. There was no air conditioning and the toilets in the cabins didn’t work either, but at least there were fewer people there…if you know what I mean.
Can you give a
brother a lift?
About mid morning the next day the Captain announced that we
would be given a tow to Port Said by a team of tug boats. He said that they were flying a group
of engineers and inspectors in to see what they needed to do to get the ship
running again and find out what caused the fire.
As I stood on the deck and watched the tugs work I had two prevailing thoughts:
1. We are very fortunate that this happened
just 7 miles from shore.
I’ll leave it at that…
2.
We are not going to the Holy Land anytime
soon…and probably not anywhere else for that matter. The chances of them working a miracle
on a disabled ship in the next few hours were slim and none. We were just 100 miles from the Israeli
port, but we aren’t getting there.
I felt a bit like Moses, getting a peak at the promised land, but
knowing it’s not to be.
At dinner that night, at around 9:30pm, we heard the Captain make the dreaded announcement. Even though we had our suspicions that it would end like this, it came as an abrupt shock to the system: “Damage worse than we thought, cruise is over, we will be disembarking tomorrow. Have your bags packed and outside your room by 7am. We are sending you back to Cairo and we will fly everyone home tomorrow.”
Bummer.
The next morning we quickly told our new found friends goodbye and made the 3 ½ hour bus ride back to Cairo (the trip that we said, just a few hours earlier, we’d rather not make again). We were actually closer to Jerusalem, but things are complicated by the fact that the Israelis and Egyptians don’t play well together. You can’t even catch a plane from Cairo to Tel Aviv. The route doesn’t exist.
Princess Cruises
All in all, I think Princess did an admirable job of
handling an extremely adverse situation.
The crew was great. Many of them operated on little or no sleep for 36-48 hours. They were gracious and understanding of the needs of the passengers. For the most part the passengers went with the flow. We were all extremely disappointed. Some chose to verbalize their frustration in less than constructive ways, and often times the target was a crew member who probably had never been in this situation before, and was doing the best they could, under the circumstances. I heard very few curt responses. Mostly just a reminder that we were very fortunate to have endured such an event without a single injury.
The company made a generous offer of reimbursing the cost of the cruise. In our case, it is my understanding that it will include airfare, since it was all a part of the package. They also offered a 25% discount on a future cruise. We will see if they follow thru on their promise. I have no reason to believe that they won’t.
If there is a learning for the company, at least from a passengers perspective, it’s that they could improve communication just a bit. That’s always a challenge during crisis mode but, communication is golden to those are craving information. Early on, my children in the USA knew more about what was happening than I did, by monitoring the Princess website. My son texted me that the fire was out several minutes before we got that information from the Captain. It was reassuring to know. There were other pieces of information that were available on the web that we weren’t immediately privy too. They knew that we would be staying in Port Said while specialists examined the boat, for instance. After a while though, the Princess website quit updating and, unfortunately, my twitters became the only source of info. Perhaps the company should take a look at how they could leverage similar social networks in situations like this. It may be a lawyer thing, I don’t know…but I would suggest taking a look at it.
I’ve been asked, “Would I sail on Princess again?” My answer? “Yes, I think I would.” The service was great, even after the crisis. They flew in people from all over to answer our questions and help us make travel arrangements. They booked us into hotels in Cairo, escorted us to the airport, held our hand thru the entire process. Their ability to disperse that many people so quickly from a bit of an obscure port in Egypt was nothing short of amazing to me.
If this can be proven to be a fluke malfunction, not a systemic problem, I’d have no problem sailing on Princess again.
I’m not sure we’ll personally get a do over on this particular cruise…and that’s kind of sad, but life is full of disappointments. You just adjust your big boy panties and move on.
Epilog
As I mentioned before, the sudden end of the cruise and the
thought of flying straight home the next day came as a shock for Debbie and
I. We discussed our options thru
the night and decided if we couldn’t go to the Holy Land, at least we could go
to Athens, spend a few days, maybe even catch a boat to Santorini (one of the
cruise destinations). Some of our
kids are staying in our house back home and aren’t expecting us for 6 more
days. Princess is giving the money
back…we can find a cheap flight from Cairo to Athens…with our travel history,
we may never get back this way. Might
as well take advantage of being this close. Sounded good at the time.
So we flew to Athens.
On the first night in this wonderful, romantic city we had a major meltdown. The quickness and severity hit us as unexpectedly as the termination of the cruise. Debbie seemed a little off…so I lovingly and sensitively called her a grouch. The tears started to flow…I’m not good with that…don’t quite know what to say. As we processed it later, we found that we were both feeling the same things. We were grieving what we’d lost:
1. The dream of seeing the Holy Land
2. The abrupt end to the cruise
3. The sudden disruption of a small group of people whose company we were beginning to really enjoy
4. We didn’t want to be in Athens…we wanted to be in Jerusalem, and Bethlehem, and Nazareth, and the Jordon River, and the Temple Mount, and Ephesus, and Patmos. That’s what we signed on for. That’s what we dreamed about. Not five days in Athens…in a hotel room…with the only station on TV that we could understand being CNN International…giving cricket scores…and playing the Iranian crisis over and over. And taxi drivers demanding more and more Euro’s. What’s a Euro? How much is it worth? How much am I being cheated because I don’t speak the language and don’t know the customs?
And we felt guilty that we felt bad.
We’d had a wonderful trip…even if it didn’t include the Holy Land. After all lots of people never get to go anywhere nearly as nice as this. Truthfully, a lot of people wonder where their next meal is coming from. We should be more grateful. Grief? What about the Jewish family on the boat that were going to have a Bar mitzvah at the Western wall in Jerusalem? They’d planned it for months, maybe even years. They’d purchased tickets, rearranged schedules, dreamed of going to Jerusalem. And now they are on their way home. Lots of people were worse off than us.
But we felt bad anyway.
Athens was nice…but now we just wanted to go home.
And so we did…the next day.
I am writing this on an airplane.
Tomorrow I’ll go to Target…pick up a pair of big boy pants.
I hope they have them in size 36 J.
Greg, thank you for a very thoughtful and informative look at such a traumatic experience.
Posted by: Margaret Powell | June 29, 2009 at 11:07 AM
Sorry your trip was cut short, but glad you are both home safe and sound.
By the way I think the post title should be a sermon sometime "The cruise was great till the boat caught on fire" now that will preach.
Posted by: Scott Kinney | June 29, 2009 at 12:48 PM
I was on the same trip. But we were in the dining room. We had a woman on the megaphone trying to keep order. And we all had chairs I believe. Part of my family was just next to the person who was carried out of your muster station. Were you on the 3:45 am plane to Athens with us?
Posted by: Ellen Sewell | June 29, 2009 at 01:00 PM
We are glad that you made it back safely, even if you did take your house back a little bit early:) God has a way of restoring lost things and although this wasn't a big deal in the grand scheme of the world's problems (poverty, disease, starvation) I pray that He does restore it back to you all nonetheless.
Posted by: Jasonsur | June 29, 2009 at 02:52 PM
Ellen,
We were on a different flight to Athens. We were a little jealous when we heard that those of you in the dining room all had chairs. We even heard some had wine and cheese :-)
Greg
Posted by: gregsur | June 29, 2009 at 04:00 PM
That was great to read! I hate what happened....but you put it in such perspective on life...we all get dissappointed and we just need to put on our big girl pants and deal with it!!
Posted by: Maggie Megehee | June 29, 2009 at 04:50 PM
You may be interested to know that some in the Technical Dept. @ Princess Cruises Corp. Headquarters were following your Tweets as well. We are the Dept responsible for maintaining and repairing the ships. You have a second career as a reporter if you wish! Thank you for the photos and info. The internet is an amazing thing. We r working very hard to get the Royal repaired and back in service. Hope you will cruise with Princess again in the near future. God Bless.
Posted by: Never2ManyShoes | June 29, 2009 at 09:22 PM
We also were o the same cruise- in the dining room.One thing you didn't mention was inhaling the smoke.Did you have a room filled with smoke? In our area which was the sitting area before you walk in to the dining room the air was thick with smoke.We had a hard time breathing.They passed out the cloth napkins and wet them with water to put over our nose and mouth.
We also were so close to flying home but we figured it would really make matters worse.So at the last minute we flew on Turrkish Air from Cairo-Istanbul-Tel Aviv.We felt like it was a miracle when we reached the promised land!!!
Now that we are home I find that I can't stop thinking about what happened and how lucky we are to have lived to tell the story! We were told by several crew that the ship was 5 minutes away from blowing up!
Posted by: cruiser | June 30, 2009 at 12:12 PM
I was in the back corner of the dining room and we didn't see any wine and cheese. Just water, pop and sandwiches. I didn't see any smoke other than when I leaned over the railing before I went into the dining room. But people said that there was smoke in the hallways. Just before they told us that we could go to deck 9, like 5 minutes before, we had moved to the bar area where there were empty seats in the room before the dining room to be closer to the air coming in from outside. I read on a post somewhere that the problem may have been a fuel pump. I'm not sure about maybe blowing up. I would think that if that were true, they would have put us in life boats right away. Don't know for sure but someone said that the fuel that they use is diesel but not like what we use on cars and isn't very flamable. I'll ask my nephew who is 2nd in command on a submarine and see what he knows about fuel. Ellen
Posted by: Ellen Sewell | June 30, 2009 at 08:44 PM
Thank you very much for your post. I was scheduled on the June 25 sailing out of Athens and although we were very dissappointed by the turn of events it makes me realize how terrible it was for all of you. I am glad to see everyone returned home safely to their loved ones!
Posted by: Jack Douthwaite | July 01, 2009 at 11:43 PM
I've talked to a couple of engineers and they said that the ship was not likely to have blown up. The fuel isn't flammable but the gas is. Makes me feel better. Anyone hear what the cause was of the fire? I haven't looked at Princess web site.
Posted by: Ellen Sewell | July 04, 2009 at 12:47 AM
You will make it to the Holy Land someday! It is worth experiencing there. I lives in Jerusalem for three months and it was very hard to leave. I was a missionary making arrangements for a USA ministry to move to Jerusalem. I had Christian, Jewish and Muslim friends and had a chance to share my testimony with them. Awesome how the Lord works.
Posted by: Jude Lesemann | July 08, 2009 at 12:38 PM
Love this! So glad you shared the whole, long sorted account told in true Greg Surratt style.
Looking forward to more "behind-the-scenes" details in your upcoming book.
Posted by: Shannon Litton | July 09, 2009 at 11:16 AM
We were on the same cruise and they kept saying we could not fly to Israel from Cairo, but we did. Yes, we finally went to Jerusalem and it was gorgeous. There are several planes departing from Cairo to Tel Aviv daily. I would like keep communicating with this passenger. Thank you.
Posted by: Margarita Borrell | August 22, 2009 at 01:14 PM
Greg, I have been searching for weeks for more information on the Royal Princess fire and cancellation. I was delighted to find your online journal. We were scheduled on the cruise following yours; leaving Athens June 25th. I would love to "speak" with you or anyone you could get me in touch with who was supposed to be on the June 25th cruise. I see in one of your posts that a Mr. Jack Douthwaite was to have been a passenger on our cruise. I thank you in advance for your assistance. I would, gladly, share my email address with anyone who would like to discuss this Princess issue.
Posted by: DeeDee Johnson | August 28, 2009 at 02:10 PM
Have you heard or seen anything further? Somewhere I saw a posting by a couple, I believe, who had been outside and had taken a good photo of the fire? Does anyone know where I would have seen this?
Posted by: Ellen Sewell | September 05, 2009 at 11:20 PM
Did any of you got reimbursed for the incidentals and other expenses as a result of the accident? We were in the same boat and I was told at least 5 times by different customer service people in the ship to keep the receipts and Princess will reimburse us. We could not take the plane back home because of other vacation arrangements after the cruise and I told them the situation. They said to keep the receipt for the incidentals and they will reimburse us. Guess what? They said they cannot reimburse us with the incidentals and that the full refund of the cruise was the end of it. Totally different that what they told us in the ship. Do you have the same scenario as what we are going through right now? Thanks
Posted by: Bo | September 09, 2009 at 08:40 PM